Soalan Lazim Perdagangan

Yes, all client funds are held in segregated bank accounts.

FP Markets (Global) LLC is not a member of an Investor Compensation Fund, however in case of company bankruptcy clients would be paid from company's own funds.

In this unlikely event, client funds would be returned to clients from the client funds accounts.

No, we do not have professional indemnity insurance.

All our legal documentation can be found on our Website https://www.fpmarkets.com/legal-documents

For a full disclosure of how your information is stored please see our privacy policy here: https://www.fpmarkets.com/privacy-policy

We run a suitability test in order to evaluate whether our products are appropriate for you.

Due to regulatory requirements, if transactions have been made on the account, we need to hold client records for a fixed number of years. Please be assured that your details will be held under all data protection requirements. We will also be sure to remove you from all mailing lists.

Yes, we offer Negative Balance Protection.

The minimum deposit for both Standard and Raw accounts is $100 USD or equivalent.

We offer many deposit methods, including cards, bank transfers, Skrill and Neteller. For all the available methods please see the following link: https://www.fpmarkets.com/funding/

We do not charge any deposit fees.

We offer multiple funding currencies for our accounts which include AUD, USD, EUR, GBP, SGD, HKD, NZD, CHF, CAD, JPY, PLN, CZK and AED.

This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days. Please see the following link for specific times for each method: https://www.fpmarkets.com/funding/

Yes, we do

Please send us a confirmation letter from the bank, saying the card has been lost/stolen, and also a card statement showing all the bank details to [email protected] and we will then perform a bank transfer to that account.

No, your Skrill or Neteller email address does not have to match the registered email address with FP Markets. However, the e-wallet must be under your Name.

No, we will only accept funds that we receive directly from the named trading account holder.

Please allow up to 7-10 working days for us to receive an international transfer. If we have not received your funds within this time, please send your swift copy to [email protected] and we will be able to check further with our bank.

No, interest is not applied to any trading account balance.

If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose a different method to withdraw profits.

You can withdraw to any bank account provided the account is in your own name.

It will depend on the method you used, you can see the average withdrawal times in the following link: https://www.fpmarkets.com/funding/withdraw-funds/

Yes, this is fine, providing you have sufficient free funds in the accounts to cover the withdrawal amount.

Please note that we do not charge any fees for processing Bank wire withdrawals.

If you have not received your funds after 10 business days, please reach out to our cash team at: [email protected] and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.

If you have not received your funds after 7 business days, please reach out to our accounts team at: [email protected] and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.

Yes, we accept broker to broker transfers. Please complete this form and send it to the transferring broker. Once your broker agrees to perform the transfer, email the details to [email protected]

If you want to become a FP Markets client, please complete our form located on this form and send it to your old broker. Your old broker will process the transfer to our bank account and we will apply the funds to your FP markets trading account. Please make sure you also send the form to us for our records. If you want to leave FP Markets, please complete the form provided by your new broker and send it to us. we will process the transfer to your new broker.

Yes, please use this link to login to your Secure Client Area to make the transfer: https://portal.fpmarkets.com/login. Please note that Internal transfers are only possible between accounts under the same Client Area.

Please use this link to login to your Secure Client Area: https://portal.fpmarkets.com/login. You will be able to view the history on your Browser, or use the ‘Generate Report’ option to download the history.

No, you do not need to verify your credit/debit card before depositing

Please insert the last 3 digits of the credit/ debit card that you have used for your deposit. We will not be able to refund a card that haven't been used to deposit at FP Markets

You can cancel your withdrawal request by going to your Client Portal > Funding > Withdraw > click on the dotted icon next to the withdrawal request > Cancel.

Here is the link:
https://portal.fpmarkets.com/login

Open your trading platform and select File - Login to Trade Account. You then need to enter your account number, password and select the relevant server. We have a short tutorial video to assist you here: https://www.youtube.com/watch?v=05xgH-GY1dk

MT5 is the successor of the MT4 platform and has far superior functions and technology to MT4. Although MT4 is more popular at the moment (due to length of time available on the market), eventually MT5 will completely replace it.

Software is available for both Windows and Mac desktop computers. Apps are also available for mobiles and tablets.

Yes, all pricing on the MT4 and MT5 platforms is live with no delays.

No, both MT4 and MT5 are offered completely free of charge

Yes, the Webtrader is an online version of the MT4 and MT5 platforms, you can access it via this link: https://fpmarkets.com/platforms/mt4-and-mt5-for-webtrader/

Go to the top menu and choose View -> Languages, and then select the required language. You will then need to close and reopen the platform.

The charts will always display the bid price. In order to see the Ask price, right click in the Chart and select Properties – Common and check the ‘Show Ask Line’ box.

The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.

Open your platform and select File - Open Data Folder - MQL4 - Experts and then paste the .ex4 file. When you close and reopen the platform your EA should then show in the Navigator window under 'Expert Advisors'. We also have a short tutorial video to assist you: https://www.youtube.com/watch?v=_BAWkCCPECY&t=1s

Ensure 'AutoTrading' is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the 'Common' tab make sure 'Allow Live Trading' is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.

You can reset your trading account password via the following link, leading to your client portal: https://portal.fpmarkets.com/login

Here is how to set/change the investor password in MT4/5:
Click the Tools menu at the top of the terminal and select Options.
Open the "Server" tab and press the "Change" button.
Select the "Change investor (read only) password" option and enter new investor password twice below it. It is also required to enter your current password to confirm your actions.

Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.

Select the ‘Account History’ tab and then right click and select ‘Custom Period’. Enter the dates you want the statement for and then select ‘OK’. Then right click again and select ‘Save As Report’. Your statement will then open as an HTML file.

Select Tools - History Centre and then select the instrument you want the data for. Then select the time frame and select Download. This will then download any available data to your chart. Please note, the data will not go as far back in time for the smaller time frames as it will for the higher time frames. Also note that all additional data comes from the MQ database, and we are not able to provide any further data.

First find your Metaquotes ID number from your mobile app (you will see it under Settings – Chat and Messages). Open your trading platform and select Tools – Options – Notifications and tick the ‘Enable Push Notification’ box. Then enter your MQID. You will see you have a Test option to make sure you receive the notification to your mobile.

Here we have a short tutorial to assist you with the installation process: https://www.youtube.com/watch?v=zDuy4g3h7Lo then drag the indicator over from the Navigator window onto your chart and it will automatically fix to the chart.

Double click on the instrument you wish to trade in the Market Watch Window and the New Order window will appear.

Here is a short tutorial on how to add/deduct funds from your demo account: https://www.youtube.com/watch?v=2YjAfoP2R5o

Provided that you use your demo account regularly it will not expire. If you do not login into your demo account for more than 30 days it will automatically expire, and we will not be able to re-activate it. However, you can easily add a new demo via the following link: https://portal.fpmarkets.com/login

The maximum number of orders on a MT4 demo account is 200, this includes positions and orders.

Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space. Here is a short tutorial on how to login: https://www.youtube.com/watch?v=05xgH-GY1dk

Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space. Here is a short tutorial on how to login: https://www.youtube.com/watch?v=05xgH-GY1dk

Please right click in the Market Watch window and select ‘Show all’.

This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area here: https://portal.fpmarkets.com/login

You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.

Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.

It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts - Template - Save Template. You can upload your saved templates in the following way once they are missing: Charts - Template - Load Template

Please ensure your 'Allow AutoTrading' button at the top of your platform is selected and showing Green. Also, from the Tools - Options - Expert Advisors window, make sure the top 'Allow Automated Trading' is ticked. If this still doesn't work, reload the EA, and under the 'Common' tab make sure 'Allow Live Trading' is also ticked there.

Make sure you find the correct symbols for your account. For example, if you are trading on a Raw account on the server FPMarkets-live, make sure the symbols have (.r) at the end. However, if your trading account is located on the server FPMarkets-live2 the suffix (.r) will not be visible as all pairs located on the second server are Raw type.

Apple security settings will only allow installation of applications directly from the Mac store. Please use this download link for MAC: https://www.fpmarkets.com/content/external/download/FP-Markets-MT4.dmg On the newer systems your Mac might automatically quarantine the app. In this case you will have to execute the following terminal command to open it: xattr -d com.apple.quarantine /Applications/FP\ Markets\ MT4.app We have a video explaining the process: https://www.youtube.com/watch?v=48THde8Olg4t=1s

Please make sure you change all your FP Markets passwords immediately. If you need to change your email address please send the request to [email protected] and they will take care of it for you.

This error message usually appears if it is outside trading hours, or the instrument is no longer available to trade, or your trading account has not being fully verified yet.

This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account. For your convenience, you can check our Margin calculator at the following page: https://www.fpmarkets.com/forex-calculator

CFD stands for 'Contract for Difference'. When trading CFDs you are trading based on price speculation only, and you are not taking physical ownership of the underlying instrument.

The Forex market is open 24 hours a day, 5 days a week.

We offer Raw pricing on our MT4 and MT5 accounts.

We source our prices directly from a range of leading financial institutions, including HSBC, BNP Paribas and Commerzbank. All our LPs can be found on our homepage https://www.fpmarkets.com.

The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.

We are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.

We offer Raw pricing. This means pricing is streamed directly from our top-tier liquidity providers (LPs) with zero interference from our side.

There is zero commission on the Standard account, with a 1 pip mark up on the spread. Raw accounts have no markup, and a 6 USD round turn commission.

We have a trade desk who is responsible to monitor our risk and exposure etc. Since we offer Raw pricing, there is no dealing desk intervention or re quotes with any of your trades.

Yes. Micro lots are available to all MT4 and MT5 account types.

This will depend on the instrument you are trading. For example for Forex, the maximum Lots size is 50 per trade. To find each instrument's maximum Lots size please "right click" in the Market Watch window on the symbol you wish to know the maximum Lots size and select "Specifications".

We do not place any restrictions on the amount of orders you can have open (including pending orders).

We offer leverage from 1:1 up to 1:500, depending on your preference and the instrument you are trading.

Our spreads vary, however on Forex they start from zero pips. You can see all our spread information in the following link: https://www.fpmarkets.com/forex/spreads

When your margin level falls to 100% you will be in margin call, and we will attempt to contact you via email to inform you. Stop out is at 50% margin level, and trades will be automatically closed starting from those with the largest loss.

Yes, we allow both strategies.

We do not have restrictions on using an Expert Advisor (EA) on your trading account, however please note that the maximum number of activities on the account is 10 000 movements in 24 hours. These include opening and closing trades, pending orders, and other trade modifications. If your account is hyperactive, we will mark it as "read-only" and notify you via email. You will need to check your EA settings and contact us in order to enable the account.

Yes, if you trade more than 10 lots on a standard account or 20 lots on a raw account, we will sponsor a VPS with Liquidity Connect for you.

Yes, we do offer Copy trading program, please refer to the following page for more information: https://www.fpmarkets.com/social-trading

In terms of functionality the demo and real accounts are the same. Please note however that trades placed on a demo account are not sent to the market for execution, and therefore you may receive faster fills or less slippage.

We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price

Yes, our dealing desk will be more than happy to take your instructions over the phone.

There are a variety of risk management tools and strategies available to traders, the most common being standard stop loss and limit orders. We will always advise traders to thoroughly test their strategy before trading on a live account.

Yes, you can sign up for our daily technical analysis emails

Our servers are located in the NY4 Equinix Data Centre in New York, thereby providing clients with the fastest possible execution.

Our Swaps are based on the interest rates as set by LIBOR

Right click in the Market Watch window on the symbol you wish to know the rates for, and select 'Specifications'. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.

Positions in Forex and Metals that are held open over Wednesday night will incur a triple (3x) swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed. Similarly, positions in Indices, Energies and Cryptos that are held open over Friday night will incur a triple (3x) swap charge. Note that swaps are not applied on WTI but a rollover.

Swap is charged at 00:00 (Server time) - 5:00 PM New York time - for any trades that are still open from the previous day.

The Swap for Forex , Natural Gas and Metals is calculated in Points, with the calculation formula for Swap in Points be Lots x Contract Size x Swap Long (or Swap Short) x Point Size and the point size be the smallest possible price change on the left side of a decimal point. Example for 1 lot Long Position of EURUSD - ((1*100.000) * -4.95 * 0.00001) = -4.95 USD per day.

The Swap for Commodities (Oils) and Indices is calculated in Money (Currency), with the calculation formula for Swap in Money be Lots x Swap Long (or Swap Short). Example for 1 lot Long Position of XBRUSD - 1* -2.1= -2.1 USD per day.

The Swap for Cryptocurrencies and Equities is calculated in, Percentage Terms with the calculation formula for Swap in Percentage be [ (Lots x Swap Long (or Swap Short) x Closing Price) / 100] /360. Example for 1Lot Long Position on Apple with the closing BID of APPLE at 164,96 USD - [ (1 x 5 x 164,96) / 100] / 360 = (824,80/100) / 360 = 8,25 / 360 = 0,02 USD per day.

Accounts are credited or charged in case at the time of expiration they hold their position during the roll over to the new contract. As the old and the new contract have different values, an adjustment is made in the form of swaps and appear in the swaps section of the platforms. This should not be considered as swap, but as a price adjustment. The respective adjustment will be made to both sides, buy, and sell and will be positive and negative, the exact values are shown on symbol specification a day before the expiration. The net result for the client would be to have the same net Profit / Loss as before the rollover but adjusted to the new contract's price. The Roll Over for Futures is calculated in Money (Currency) in the form of Swaps, with the calculation formula for Swaps in Money be Lots x Swap Long (or Swap Short). On the platforms, the Roll Over (Swap) is automatically converted into the balance currency. The operation is conducted at midnight server time (00:00 server time /5pm NY time) and will only be charged/gained if you have an open trade at this time when the Future expires. Example : For 1 Lot Long Position on Coffee - 1 x 1 x 5 = 5 USD will be reduced from your account, in the form of Swaps, and this amount will be reflected inversely into your position Profit / Loss.

For all US Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission upon closing the trade or a 3cents commission per Share upon opening the trade and 3cents USD commission per Share upon closing the trade; between the former and the latter the highest commission For all UK ,European Stocks and Australian (for all account types), an additional charge of 10 GBP (or 10 EUR / 10 AUD) commission will be applied to your account upon opening the trade and an additional 10 GBP (or 10 EUR / 10 AUD) commission will be applied to the account upon closing the trade or a commission of Lots x 0,10% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,10% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission. Please note all ASX products are made available on request by emailing [email protected]. ASX product pricing is available through CHI-X and incurs a $10 AUD per month data fee which will be charged regardless of login or trade activity. Fees are debited within the first 10 days of the following month.For all Hong Kong Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission will be applied to the account upon closing the trade or a commission of Lots x 0,20% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,20% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission.

You can check the commissions using the table from our website: https://www.fpmarkets.com/mt4-5-fees-charges

Let's take UK stocks as an example.

UK stocks have a commission per side of 0.10% with a minimum of 10 GBP charge per side.

48.51 is the market price for RIO

If you open 10 lots of RIO then you have 10*48.51*0.1%= 0.4851 GBP as commission per side, which is less than the 10 GBP minimum so you will be charged the minimum.

Now if you trade 100 lots, then again 100*48.51*0.1%= 4.851GBP, less than 10 GBP so still the minimum charge.

If you trade 500 lots then 500*48.51*0.1%= 24.255 GBP, which is higher than the minimum of 10 GBP, so this is what you will be charged per side.

If the trading account is in a different currency, such as USD, there will be a conversion between GBP and USD.

Please complete the application form on our Website here: https://ib.fpmarkets.com/register and our partners team will get back to you.

Please send an email from your registered email address to [email protected] so they may assist you in connecting your account.

Your account is registered under IB XXXX (rebate number only). Should you wish to know more details of the specific IB please send an email request to [email protected]

Yes, we require a form of Identification and a Proof of Residence document.Should you apply as a company additional documentation may be required.

The standard IB commission is 5 USD per lot on our Standard account, and 2 USD per lot on our Raw account

Please submit your withdrawal request from your IB portal here https://ib.fpmarkets.com The available methods are Bank wire, Neteller or Skrill. For any assistance please contact us [email protected]

Yes, please reach out to our partners team [email protected] for the full information.

We pay IB commissions on Forex ,Metals,Cryptos, Oil and Indices.

Our IBs start with the standard rebates of the Silver level, however can easily get upgraded to our Gold or Platinum level. Please reach us out for more information [email protected]

You will be issued your own unique tracking link to provide to your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.If clients introduced by you have already registered directly with FP Markets please ask them to send us an email at: [email protected] requesting to place their accounts under your IB campaign and we will be happy to assist them.

Yes, you can view this in real time in the IB Portal: https://ib.fpmarkets.com

Some countries require you to have a licence in order to operate as an IB. To check if a license is required for your country, consult the respective authorities in your country. It is your responsibility to check this information before applying to become an IB.

When you make your application you will be required to read and accept the IB Terms and Conditions.

Please complete the application form on our Website here: https://www.fpmarketspartners.com/affiliates/#join-now, and our affiliate team will get back to you.

Yes, we require a form of Identification and a Proof of Residence document.

There are several Tiers for the Affiliate CPA: Tier 1 (450 USD) , Tier 2 (350 USD) and Tier 3 (225 USD).

Please login to your Affiliate portal here: https://go.fpmarkets.com and then select the 'Request Payment' option.

You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.

Yes, you can see a full list of your clients in the Affiliate Portal https://go.fpmarkets.com.

No, you do not need a license.

We have banners, logos and landing pages available in the Affiliate Portal under the 'Marketing Tools' tab (https://go.fpmarkets.com).Should you require different marketing material, in certain language please contact us and our marketing department will be happy to create them for you.

The full Terms and Conditions will be sent to you upon receiving your application.